When you buy driftwood and rock from us, you do so with the realization that all driftwood and rock differs in size, shape, quality and usefulness and that no two pieces are identical.  Therefore, it is impossible for us to describe any one piece with absolute accuracy.  We make no claims as to the nature or proposed usefulness of our driftwood and rock for your purposes.  As driftwood and rock has no defined natural use and is used for many different purposes.  Our driftwood and rock is simply just driftwood and rock, your purpose for buying it is unknown to us and therefore, we accept no responsibility for your intended purpose or use and offer no refunds or exchanges.  

As to the plants we sell, our responsibility ends when they are shipped.  We do guarantee that before they are shipped, that they are in good condition, acceptable to everyone for their assumed intended purpose of use in a freshwater aquarium.  We do guarantee that all plants are packaged properly so that when they reach the buyer they should maintain their good condition.  We cannot be held responsible for the handling or abuse of various carriers, mistakes in deliveries with regard to timing and accuracy of their delivery.  If the mistake is attributed to us, because of various reasons, for example wrong address, wrong delivery method chosen, we then will determine what measures are appropriate to take to satisfy the customer's original intentions. We will also refund the shipping if we are directly responsible for a shipping error such as sending the wrong merchandise or where we find and agree it to be applicable. Otherwise shipping charges are non-refundable.
 
We make no express warranties, claims or guarantees in regard to accuracy, completeness or currency of information and cannot accept responsibility for any errors or omissions or any liability resulting from the use or misuse of any such information. Further, there is no claim made to the legality or decency of material contained within hyper-linked sites, all express and implied warranties within these sites are disclaimed, and all hyperlinks are to be accessed at the user's own risk.

There is no tax charged except to residents of Texas.

The prices shown on this site are for Internet orders. Prices, inventory and availability are subject to change without notice. We reserve the right to limit sales, including also the right to refuse sales to re-sellers or to anyone for any reason. We are not responsible for typographical or photographic errors on the site including any that may or may not involve merchandise pricing, quantity, or accurateness.

We do not have a Price Guarantee.  We are fully cognoscente of our competition and would like to have the lowest possibly prices at all times, however, that is impossible.  We do attempt to maintain our prices, even with constant price fluctuation, to be lowest possible and certainly lower than our competition. 

We offer no advise on this website that is to be construed as the most accurate advise obtainable and therefore, you must rely on your own best judgment or the advise of others that you feel comfortable depending upon.

When making a purchase from us, note that we do not endorse or guarantee the products we sell beyond the descriptions. You agree to indemnify and hold www.aquariumport.com, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorney's fees, made by any third party due to or arising out of your use of the site, including also your use of the site to provide a link to another site or to upload content or other information to the site.

You agree to indemnify and hold www.aquariumport.com, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorney's fees, made by any third party due to or arising out of your use of the site, including also your use of the site to provide a link to another site or to upload content or other information to the site.

Any and all issues after the sale will be considered and we will do our best to satisfy both the customer and ourselves to the degree that no one loses money.  If there is unavoidable loss of money as a result of any actions or transactions, and the loss can be directly attributed to the actions of the buyer or seller as the party at fault, then the monetary or other loss will be their responsibility.  Our intended purpose here in this business is to make a profit.  If the customer's actions harm our purpose due to their negligence, lack of knowledge or care of our products, care in ordering or any other reason, we retain the right to charge the customer a fair amount of monies to redeem our loses.  The net effect or result of any transaction can be influenced by the mistakes of either party.  Therefore, the act of fairness in business, is to consider and determine the party at fault.  It is assumed that all transactions regard money and/or the loss or gain of it, and therefore, is to be considered an accepted  risk of "both" parties involved.  Settlements are deemed to be negotiable and our final decision will be guided by what we judge as to be fair.

You are authorized to view and to retain a copy of these pages of this site for your own personal use while visiting the site or shopping. You are not allowed to duplicate, publish, modify or otherwise distribute the material on this site unless specifically authorized by us.  The content and software on this site is the property of www.aquariumport.com and/or its suppliers and is protected by U.S. and international copyright laws.

PRIVACY NOTICE
All personal information obtained is held in strict confidence. Your profile, credit info, email address, or anything for that matter, will not be sold or released for any reason to anyone.

All plant orders must total no less than $30.00.

Box/Handling Fee - A very common fee in this industry. All live good orders are subject to a $5 box fee.
A lot of work goes into packing an order, this small fee helps us cover just a fraction of the costs of labor and materials incurred in putting your order together.

You must order more than one item priced under a buck.

Substitutions - sometimes if needed we make substitutions, only sometimes, and only with 'like' plants.

Deadlines for placing live good orders are Monday Night at 7 PM Arizona Time, for orders to be shipped out the same week....usually every Tuesday, Wednesday and Thursday.  Plant ONLY orders will ship on Thursday! 

Shipping Services:
Our competitive shipping rates are based on the actual weight of your package, not the dollar amount of your order.

The charges are based on the carrier, the service (Ground, Priority Overnight, etc...) the box size, and the distance to your address.  This is why we charge you separately for your "shipping costs" from your actual "product" invoice because we do not guess at what your shipping is going to cost, we base it on the actual weight and box size.  You must generally be home to sign for your package, or you can request a "Waiver of Signature" so they leave your package for you at the door.  Email or call us if you want either one of these options.

Shipping tips:

EXPORT INFO:  Perishable Shipment's to Canada, South America, Europe, Asia, UK, etc., are shipped FEDEX INTERNATIONAL ONLY....please add $38.00 for a phyto-sanitary certificate fee for US Customs inspection if you are ordering PLANTS. Dry Goods, don't need this service.  Most countries will require that YOU the customer need to obtain a IMPORT PERMIT, which is usually pretty easy to do and you will need to obtain this from your local Agriculture Government or Minister, but only if you are ordering live plants. Canada does not require an import permit, only the above phyto-certificate is required for PLANT orders only. 

Tracking numbers - When your shipment goes out, if we have your valid email address, you WILL get an email from us indicating the tracking number and the ETA (estimated Time of Arrival).  Those emails are sent on Tuesday, Wednesday and Thursday nights at 5pm MST.  If you don't get an email, your order did not ship, or with all of the spam blockers blocking junk email, you may want to make sure that OUR emails aren't getting deleted or are going into a spam folder.

Payment of Order: We accept Debit Cards, American Express, Visa, MasterCard, and Discover Cards!   Please know that we bill product separately from shipping, so you will typically show 2 charges on your credit card statement from us.  1 for product, 1 for shipping.    WE ALSO ACCEPT PAYPAL, however, you will need to call, email, or fax request your total amount due before submitting payment to our PayPal email address  

C.O.D.'s -  We do NOT ship out COD orders.

Back-Orders - When you get your order from us, look at the bottom of your invoice.  It may indicate: "You have a back order" (B/O), or Your order was shipped in more than 1 box, other box(es) may follow.   A B/O is done when items are not available when your order was packed. Please accept our apology, this is non-intentional.  This is just the nature of the nursery industry.  Those items will be shipped to you when they become available, but usually within a week or 2.   Box fees are always waived on B/O's.   B/O's are orders usually more than $20 in merchandise and should be available within 4 weeks or your B/O will be cancelled.  You may add items to your B/O.  You may also request your B/O items to stay on our system past 4 weeks.  If you wish to cancel a B/O please call us.  

Multiple Shipments - When it comes to shipping plants, we cannot guarantee that we'll ship everything in 1 box.  In fact, had we waited to ship your whole order in one box, perhaps some items from the first week would now not be available, you may incur multiple shipping charges.  Your order may also need to be in several boxes.  We are in the shipping business and we'll try to get everything in 1 box when possible.   Had we been in a business that "manufactured" plastic plants and fish and we didn't ship it all in 1 shipment, you'd have every right to be mad at us for not shipping it all in 1 box, but we sometimes have to wait for things to be ready to ship, resulting in multiple shipments.  It is important for our customers to understand and accept the reality of this.

Waiting Lists -  Is there an item on our list that is constantly saying unavailable?  Call us or email us and get yourself put on a waiting list.  We do it all the time!  Hey, if we only have 5 or 10 of something available, we're not putting it on the net to get 100 orders for it! So, try this next time you see a "NO" next to that item you've been waiting for.  Also let us know your special requests.  We are an importer as well, we bring in many plants from overseas, so ask us to fill your special requests!

All pre-sales inquiries for individual purchases should be directed to:  ussales@aquariumport.com
All international & domestic wholesale inquiries, should be directed to:  wholesale@aquariumport.com